Question 1

What are your products intended for?

Accepted Answer

All compounds are supplied exclusively for in vitro laboratory and educational research purposes. They are not listed on the Australian Register of Therapeutic Goods (ARTG) and are not therapeutic goods under the Therapeutic Goods Act 1989 (Cth). They are not intended for human or animal consumption, therapeutic use, self-administration, or diagnostic procedures.

Question 2

Who can purchase from Pillar Research?

Accepted Answer

Our products are available to qualified researchers, laboratory personnel, and individuals acting on behalf of licensed research or educational facilities. By placing an order, you confirm that you meet these criteria and accept full responsibility for the lawful handling, storage, and use of the compound.

Question 3

How do I place an order?

Accepted Answer

Browse our compound catalogue, select the product, acknowledge the Research Use Only terms, and proceed to checkout. Payment is accepted via bank transfer and PayID. Orders are dispatched same day when placed before 2pm AEST on business days.

Question 4

What payment methods do you accept?

Accepted Answer

We accept direct bank transfer (BSB + Account Number), PayID (instant), and cryptocurrency (BTC, ETH). Payment details are provided at checkout.

Question 5

What purity standard do your compounds meet?

Accepted Answer

All compounds meet a minimum of 98% purity as verified by independent third-party HPLC analysis. Our current catalogue average exceeds 99%. Every batch undergoes HPLC, mass spectrometry, and endotoxin testing prior to release.

Question 6

Do you provide Certificates of Analysis?

Accepted Answer

Yes. A batch-specific Certificate of Analysis is included free with every order and is available for download on each product page. Each COA contains the full HPLC chromatogram, mass spectrometry confirmation, endotoxin results, and purity percentage for the specific batch you receive.

Question 7

Who conducts your testing?

Accepted Answer

All analytical testing is performed by an independent third-party laboratory. We do not conduct in-house testing. This ensures objectivity and verifiability of results.

Question 8

How should I store the compounds?

Accepted Answer

Store lyophilised (unreconstituted) peptides at 2–8°C. Protect from light and moisture. Avoid repeated freeze-thaw cycles. Detailed storage guidance and Safety Data Sheets are available on request.

Question 9

Where do you ship from?

Accepted Answer

All orders are dispatched from Australian stock. We do not import on a per-order basis, which eliminates customs delays and ensures consistent delivery times.

Question 10

How long does delivery take?

Accepted Answer

Orders placed before 2pm AEST on business days are dispatched same day via tracked express shipping. Typical delivery is 2–5 business days depending on your location within Australia.

Question 11

Do you ship internationally?

Accepted Answer

At this time, we ship within Australia only.

Question 12

How are the compounds packaged for shipping?

Accepted Answer

Compounds are shipped in sealed, labelled vials with appropriate packaging to maintain stability during transit. Lyophilised peptides are stable at ambient temperatures for the duration of domestic shipping.

Question 13

Are peptides legal in Australia?

Accepted Answer

Many peptides are classified as Schedule 4 (prescription-only) substances under the TGA Poisons Standard. They can be lawfully supplied for legitimate research purposes under the Research Use Only framework. Some peptides, such as BPC-157, are specifically listed in Appendix D of the Poisons Standard. Our products are not therapeutic goods, are not listed on the ARTG, and are supplied strictly for in vitro research. For specific legal questions, consult a qualified legal professional.

Question 14

Can I get dosage or administration guidance?

Accepted Answer

No. Pillar Research supplies investigational research compounds for in vitro laboratory use only. We are not in a position to provide dosage, reconstitution for personal use, or administration guidance of any kind. For health-related questions, please consult a qualified medical professional. We are unable to assist with enquiries outside the scope of laboratory research.

Question 15

Are your products listed on the ARTG?

Accepted Answer

No. Our products are not listed on the Australian Register of Therapeutic Goods and are not therapeutic goods under the Therapeutic Goods Act 1989 (Cth). They are investigational research compounds only.

Question 16

What does "Research Use Only" mean?

Accepted Answer

Research Use Only (RUO) means the compound is supplied exclusively for laboratory, educational, or scientific research purposes. It is not approved, intended, or marketed for human or animal therapeutic use, self-administration, or any clinical application. Purchasers are responsible for ensuring their use complies with all applicable laws and regulations.

Question 17

Do you sell for personal or therapeutic use?

Accepted Answer

No. Pillar Research does not sell compounds for personal use, self-administration, therapeutic application, or any purpose other than in vitro research. Our website, communications, and product labelling reflect this position. Purchasers who misrepresent their intended use do so in violation of our terms of service.

Question 18

What is your refund policy?

Accepted Answer

Reshipment is the sole resolution for eligible consignment issues. Contact us within 48 hours of delivery with photographs of the outer packaging and contents, along with your order number. We do not offer monetary refunds for dispatched orders. Full details are in our Supply, Reshipment and Returns Policy.

Question 19

What if my order is lost in transit?

Accepted Answer

All orders are shipped with tracking. If tracking indicates your order has not been delivered within 10 business days, contact us and we will investigate with the carrier and arrange a reshipment.

Research Peptides Australia FAQ

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Product Quality

Shipping

Compliance & Legal

Returns & Refunds

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